Subscriber FAQ

Published: February 3, 2012 at 11:20 am

Below are a list of subscriber FAQs which we hope will assist you with your query. If however you have any further questions please contact our customer services team on 0844 844 0260


1.Why take out a subscription?
With a subscription you can look forward to receiving your favorite magazine through your door every month, saving you the time and trouble of going to the shops to buy a copy. If you take advantage of one of our special discount offers a subscription will also save you money compared to the normal magazine cover price. Don’t forget subscriptions also make a great gift.

2. How will my subscription be confirmed?
You will receive an email confirmation of your order within 24 hours.

3. When will the first issue of my subscription be dispatched?
After your order has been processed, your confirmation letter will be sent and this will include details about when your first magazine will be sent to you. The next issue to be dispatched is displayed on the individual magazine page, and is usually between 4-6 weeks.

4. Do I have to sign for my magazine each time it is delivered?
No, your magazine will be sent through the normal post.

5. How do I renew my subscription?
You can renew your subscription online at any time. Simply sign in, or if you do not have an account set up, you can register your details. If you choose not to renew online you will receive notification of the need to renew your subscription in enough time to ensure you don't miss any issues of your magazine.

6. How do I notify you about a change of address?
If you have changed your address during your subscription period you can amend your details online. Simply sign in, or if you do not have an account set up, you can register your details. Alternatively, you can send us an email or telephone us using the contact details on the left.

7. What is included in the price?
Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained. If you pay for your subscription using any non-sterling currency the price you pay will be dependent on the exchange rate of your credit card company and may fluctuate.

8. Direct Debit
UK customers have the option to subscribe by direct debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. As direct debit is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal notices.

9. Is the online payment system secure?
Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.

10. Can I order a subscription for delivery to an address outside the UK?
Yes. As the magazines are dispatched from the UK, higher delivery costs may apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable).


11. What can I do if I do not receive an issue on time?
Please contact our customer services team. Please remember to notify our customer services team if you change address. If you have a question which has not been answered here, please email our customer services team or use the contact information above.

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